Privacy Policy

At Sofamann Sdn. Bhd., we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our e-commerce website and services. By accessing or using our platform, you consent to the practices described in this Privacy Policy.

1. 1. Information We Collect:
      • Personal Information: When you make a purchase or create an account, we may collect personally identifiable information (PII), including but not limited to your name, email address, phone number, shipping address, and payment details.
      • Order Information: We collect information related to your orders, such as product details, order history, and order preferences.
      • Communications: We may store copies of any communications you have with our customer support team, including emails or chat logs.
      • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your shopping experience, track your preferences, and gather information about your interactions with our website.
   2. How We Use Your Information:
      • Order Processing: We use your personal information to process orders, fulfill your requests, and deliver products to you.
      • Customer Service: We may use your contact information to communicate with you regarding your orders, address inquiries, or provide support.
      • Personalization: We may use your information to personalize your shopping experience, recommend products, and display targeted advertisements.
      • Analytics: We use aggregated and anonymized data for analytical purposes to understand how our platform is used and improve user experience.
   3. How We Share Your Information:
      • Third-Party Service Providers: We may share your information with trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, and order fulfillment.
      • Marketing Partners: With your consent, we may share your information with marketing partners to provide you with special offers and promotions.
      • Legal Obligations: We may disclose your information to comply with legal requirements, enforce our policies, or respond to lawful requests from government authorities.
      • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
   4. Data Security:
      • We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
      • While we strive to safeguard your data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your information.
   5. Your Choices:
      • You have the right to access, update, or delete your personal information. Please log in to your account to make these changes or contact us for assistance.
      • You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or adjusting your notification preferences in your account settings.
   6. Cookies Policy:
      • Please refer to our separate Cookies Policy for more information about how we use cookies and similar technologies on our website.
   7. Changes to the Privacy Policy:
      • We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.
   If you have any questions or concerns about this Privacy Policy, please contact us at
   
   Sofamann Sdn. Bhd.
   KT182, Jalan Ketari, 28700 Bentong, Pahang
   60143673723
   sofamann.malaysia@gmail.com